Refund & Cancellation Policy

1. Cancellation Policy Overview

At Vacation Clearwater at Avalon, we understand that plans can change. We offer flexible cancellation policies to accommodate our guests while protecting our property owners. Please read this policy carefully before making a reservation.

2. Standard Cancellation Policy

All cancellations must be submitted in writing via email to info@vacationclearwater.com. Cancellations are effective on the date we receive your written notice.

3. Flexible Cancellation Option

For added peace of mind, we offer an optional Flexible Cancellation upgrade at booking for an additional 5% of the total booking cost.

4. Holiday and Peak Season Policy

Reservations during peak seasons and major holidays (including but not limited to):

• Christmas and New Year's (December 20 - January 5)
• Spring Break (March - April)
• July 4th weekend
• Thanksgiving weekend

Peak Season Cancellation Terms:

• 90+ days before check-in: Full refund minus $200 processing fee
• 60-89 days before check-in: 50% refund
• Less than 60 days: No refund

5. Refund Processing

5.1 Processing Time

Approved refunds will be processed within 7-10 business days after receiving your cancellation request. Refunds will be issued to the original payment method used for the booking.

5.2 Processing Fees

All refunds are subject to a minimum $100 processing fee to cover administrative costs and payment processing charges. This fee is non-refundable.

5.3 Security Deposit

If you have paid a security deposit, it will be refunded separately within 7-14 days after your check-out date, provided there is no damage or violation of house rules.

6. Modification of Reservations

6.1 Date Changes

You may request to modify your reservation dates subject to availability. Date change requests are subject to the following:

• Must be requested at least 30 days before original check-in date
• New dates must be within 12 months of original booking
• May be subject to price differences for new dates
• $75 modification fee applies

6.2 Guest Changes

Changes to the primary guest name must be requested in writing and are subject to approval. The new primary guest must meet all booking requirements (age, identification, etc.).

7. Early Departure

If you choose to check out early, no refund will be provided for unused nights. We recommend purchasing travel insurance to protect against unforeseen circumstances.

8. Force Majeure and Exceptional Circumstances

8.1 Weather Events

In the event of mandatory evacuation orders, hurricanes, or severe weather making the property uninhabitable:

• Full refund for unused nights if evacuation is ordered before check-in
• Pro-rated refund if evacuation occurs during your stay
• Option to reschedule without fees (subject to availability)

8.2 Property Issues

If the property becomes uninhabitable due to maintenance issues, utility failures, or other circumstances beyond our control, we will:

• Attempt to provide comparable alternative accommodations at no extra cost
• Provide a full refund for affected nights if alternative accommodations are not acceptable

8.3 Health Emergencies

In case of serious illness, injury, or death requiring documentation (doctor's note, death certificate, etc.), we may offer a partial refund or rescheduling option on a case-by-case basis.

9. No-Show Policy

Failure to check in without prior notification (no-show) will result in:

• Forfeiture of entire booking amount
• No refund provided
• Reservation may be cancelled for remaining nights

Please contact us immediately if you will be delayed or unable to check in as scheduled.

10. Eviction and Rule Violations

If you are evicted from the property due to violation of house rules, local laws, or our Terms of Service, no refund will be provided. This includes but is not limited to:

• Excessive noise or disturbance to neighbors
• Unauthorized parties or events
• Exceeding maximum occupancy
• Smoking or pet violations
• Damage to property
• Illegal activities

11. Travel Insurance Recommendation

12. How to Cancel Your Reservation

13. Contact Us

If you have questions about our cancellation and refund policy, please contact us: